Q: How long will it take to get my order? A:After you place your order, please allow 2 (two) weeks for delivery. We will get it sent out within 48 hours of your order. Your order will travel via 1st class or Priority Mail from the post office.
Q: Can I get next day delivery? A: At this time the above mentioned shipping is all we can do.
Q: How do I return an item? A: NGDRB/Ratwear will accept returned items, with receipt, within 30 (thirty) days of purchase date, as long as items have not been worn, soiled, washed, exposed to cigarette (or ANY kind of) smoke.
Any glassware will be replaced within 2 (two) weeks of purchase with receipt and return of proof of shipping damage. There will be a $5 restocking fee for all returns that are not due to mistakes by NGDRB/Ratwear.
Mail all returns to: NGDRB/Ratwear 407 Beltline Rd. Collinsville, IL 62234
The Boss did want me to remind you that you did buy this stuff from the "trunk of a car". He also thought I should mention all returns are handled by Frankie "Fishfood" Floratzco and Carmine "Concrete Shoes" Clamarattie. They have an office down by the river where they "process" all returns or complaints (if you know what I mean). OK. Enough said.
Q: How can I view the status of my order? A: Choose My Account at the top. You may have to log in if you are not already logged in. You will see a variety of details related to your account including previous orders. The status of your order is shown in the list.
Q: What are your delivery charges? A: An $6.25 Handling Fee plus $1.75 Shipping Fee/Item will be added at the time of checkout to each order.
Q: Can I ship to a different address? A: Yes. When you check out, click the "Change Address" when on the Delivery Information page. You will be able to create an address separate from your own address.